hhdb FAQ —
All Your Questions Answered Here

Each person may only register one account. Multiple accounts are strictly prohibited. If detected, all associated accounts will be closed and balances may be forfeited. Only one account is allowed per mobile number, email address, or device.

OTPs usually arrive within 30 seconds to 2 minutes. If yours hasn't arrived, click the "Resend" button. Double-check that you entered the correct mobile number or email. For email OTPs, check your spam folder. If the problem continues, contact us via live chat.

On the login page, Click the "Forgot Password" link. An OTP or reset link will be sent to your registered mobile number or email. Use it to set a new password. If you still have trouble, reach out via 24/7 live chat.

KYC verification is required before your first withdrawal. You will need to submit clear photos of both sides of your National ID or passport, along with a selfie. Once KYC is completed, all future transactions will be processed faster. Verification is typically completed within 24 hours.

After logging in, On the deposit page Go ahead — select mobile banking or bank transfer, then enter the amount. The minimum deposit is BDT 300. Deposits are usually processed instantly, with your balance updated within a few minutes.

Your balance is usually credited within 5 to 15 minutes. If it has not been credited after 30 minutes, please contact us via live chat with your transaction reference number and a screenshot. Our team will resolve the issue promptly.

hhdb accepts deposits via mobile banking, bank transfer, and e-wallets. All methods are secure and SSL-protected. New payment options are added regularly. For the latest list, Deposit page View.

For KYC-verified accounts, withdrawals are typically processed within 24 hours. Mobile banking transfers are usually faster — often within a few hours. Bank transfers may take 1–2 business days. Minimum withdrawal is BDT 500.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus wagering requirements, or mismatched account details. The rejection email or notification will state the reason. If you're unsure what went wrong, contact us via live chat.

No, bonus balance cannot be withdrawn directly. You must meet the specified wagering requirements by playing with the bonus. Once the requirements are fulfilled, any winnings from the bonus are converted to your cash balance and can then be withdrawn. For full terms, Terms and Conditions Read.

After your first deposit following registration, a 100% welcome bonus will be added to your account automatically. Wagering requirements must be met to use the bonus. The welcome bonus can only be claimed once. To view the full terms, Promotions Page & Terms and Conditions Read.

Log in every day to earn a daily login bonus. You can also get cashback and reload offers after reaching a certain bet amount. To see all current offers, Promotions Page Visit us. Offers are updated regularly.

Share your referral code with a friend. When they register using your code and make their first deposit, you'll receive a referral bonus. The referral code cannot be added after registration — it must be entered at sign-up. For more details, Promotions Page View.

hhdb has 1,000+ games, including: Live Casino (blackjack, baccarat, and roulette with live dealers), Sports Betting (cricket, football, tennis), slots, fishing games, dice, and much more. New games are added every week. To browse all games, Game Lobby Visit us.

After logging in, On the Live Casino page, Go ahead — pick your preferred table and play with a real dealer via live stream. Minimum bet amounts vary by table, typically starting from BDT 10. A stable internet connection will give you the best experience.

hhdb offers betting on 30+ sports including cricket, football, tennis, badminton, and basketball. Both live betting and pre-match betting are available. Coverage includes international and local leagues. For more details, Sports Page Visit us.

hhdb uses SSL 256-bit encryption — the same technology trusted by banks. Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

2FA stands for two-factor authentication. When enabled, logging in requires both your password and a one-time OTP or authenticator code — so even if someone knows your password, they still can't access your account. To enable it, go to Account Settings > Security after logging in. Strongly recommended.

Change your password immediately and enable 2FA. Log out of all active sessions, then contact us via live chat or at [email protected]. hhdb will never ask for your password or OTP by email or SMS — any such message is a scam.

Download page Go to the download page and get the app for Android or iOS. On Android, download and install the APK file (you'll need to allow installation from unknown sources). On iOS, it's available on the App Store. Completely free.

On Android, enable "Unknown sources" under Settings > Security > Unknown sources, then try installing the APK again. If the issue persists, check that your phone has enough storage space or contact us via live chat.

Yes. The hhdb app has all the features available on the website — Live Casino, Sports Betting, deposits, withdrawals, bonuses, and more. On top of that, the app supports fingerprint and Face ID login, push notifications, and faster overall performance.